It is understood that some things are not in our control, and that on occasion an appointment must be missed. I agree that one missed appointment will be forgiven each year, and that all others must be reimbursed 100% to keep my future appointments. A missed appointment shall be any that is canceled or rescheduled with less than a week's notice. Should I be ill on the day of my appointment, I will find someone to take my place or reimburse the appointment after my one freebie. Sick clients will be turned away, and reimbursement will be required after the first missed appointment.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.